Returns & Exchanges
Returns and exchange details
Yes, we have a refund policy! And yes, it's simple.
For Cross Stitch Kits & Other Physical Items:
If for some reason you are not satisfied with your product you can return it within 5 days of receiving. Please contact us to request a refund. After receiving your return we will send you a full refund (not including original shipping costs) if all items are in new condition.
For Lowery Stands and accessories:
If you are not satisfied with your Lowery product, you can return it within 7 days of receiving. Please contact us to request a return. Lowery stands must be returned with their original packaging. After receiving your return, you will be issued a refund (not including to or from shipping costs and a $10 restocking fee on stands only).
For Instant Download Patterns:
Due to the nature of digital items, we cannot issue a refund for an instant download. If you encounter a problem or error in a cross stitch pattern, please contact us.
Questions about your order?
Please if you have any problems with your order.