Returns & Exchanges

 

Returns and exchange details

Yes, I have a refund policy! And yes, it's simple.

For Cross Stitch Kits & Other Physical Items:
If for some reason you are not satisfied with your product you can return it within 5 days of receiving. Please contact me to request a refund. After receiving your return I will send you a full refund (not including original shipping costs) if all items are in new condition.

For Instant Download Patterns:
Due to the nature of digital items, I cannot issue a refund for an instant download. If you encounter a problem in one of my patterns, please contact me.

Questions about your order?

Please  if you have any problems with your order.